Privacy Policy

Waktu Mutiara ("we", "us", "our") operates from No. 9, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia. This privacy policy explains how we collect, use, and protect the personal information you provide when contacting us or using this website.

We handle personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. If you have questions about this policy, please contact us at [email protected].

We collect only the information needed to respond to service enquiries and carry out watch repair services:

• Name — to address you in correspondence
• Email address — to respond to your enquiry and provide service updates
• Phone number (if provided) — for direct contact where needed
• Message content — description of your watch and what you have noticed
• Cookie data — see our Cookie Policy for details

Data is collected via the contact form on this website and through direct email or telephone contact. We do not collect payment information through this website.

Legal basis: Processing is based on your consent (when you submit a form or contact us) and on our legitimate interest in providing and improving our services. Data is retained for up to three years after last contact, after which it is deleted.

Information you provide is used solely for the following purposes:

• Responding to enquiries about watch repair services
• Communicating service progress, timelines, and collection arrangements
• Maintaining service records associated with your watch
• Improving the quality and content of this website (aggregate analytics only)

We do not use your data for marketing purposes without your explicit consent, and we do not sell or share personal data with third parties for their commercial use.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or loss. These include:

• SSL/TLS encryption for all data transmitted via this website
• Restricted access to data — only those who need it for service delivery can access it
• Regular review of data handling practices
• Data breach notification procedures in accordance with PDPA obligations

No system of data protection is completely without risk. If you have concerns about the security of your information, please contact us directly.

Under the Malaysian Personal Data Protection Act 2010, you have the following rights regarding personal data we hold about you:

• Right of access — to request a copy of the personal data we hold about you
• Right of correction — to request that inaccurate or incomplete data be corrected
• Right to withdraw consent — to withdraw consent to processing at any time
• Right to limit processing — to request that we cease using your data for certain purposes
• Right to complain — to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP)

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

If you have any questions about this policy or wish to exercise your rights:

Waktu Mutiara

No. 9, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia

Email: [email protected]

Phone: +60 7-2248 6053